How to Order

Retail and Commemorative & Fundraising

Schools>>

Trade>>


What our designers need in order to produce a design from photographs.

Please send us good quality, clear photographs of the view/s required. We can work from digital or standard photographs. Digital photographs can be emailed or sent in on disk. Please note any features on the photograph you would like removed from the drawing ie cars, telegraph poles etc. Please also ensure the items to be removed do not obscure the building or view required.

If you want a certain layout for your design then please enclose a rough sketch (please do not worry about the quality of the sketch). Otherwise our designers will layout the design in the way they feel looks most attractive.

Where a decorative or illustrative border is required please also tell us what you have in mind.

Finally we will need to know what titles, text, logos etc are required. (If possible we prefer logos to be supplied in digital format, please send the highest resolution file you have. However if this is not possible we can still accept hard copies).

If you want to submit your own artwork

If you want to submit your own artwork we have templates for all the products which can be emailed on request.

Please then send digital files at no less than 300dpi at actual print size. We can accept pdf, jpg, tif and eps files plus Photoshop and Illustrator files. If you want to send in another file format please contact us to discuss suitability.

We can also accept good quality hard copy for scanning in-house up to a size of A1.

We are also able to produce designs based solely on our customer’s concepts without references being supplied.

Please contact our design team to discuss your requirements.

What are the lead times for the artwork stage?

For more straightforward jobs, just requiring a small amount of our design input, the lead times are normally 14–21 days approximately. For designs requiring our artists to actually draw the various scenes then we are normally looking at around 28 days approximately from receipt of order.

What are the lead times once I confirm my design is ready to go to print?

Our despatch times from acceptance of the design for the textile items, paper products and garments are approximately 21-28 days. Mugs and melamine take around 28 days. However if you have a specific delivery date in mind, please let us know when you first order and providing it is realistic, we will make every effort to achieve this for you.

Do I need to pay anything up-front?

If you are sending in a straightforward design based on a set number of scenes and are able to calculate the artwork charge based on our price list then please send in a cheque with your order (do not forget to add the vat). However if you are finding it difficult to work out how much the artwork charge will be then we can calculate this for you on receipt of your order and add it on to your final invoice.

Once we receive your initial order we send out an Order Confirmation.

We will contact you with a written Order Confirmation stating the product/s ordered, the quantity, price and any artwork and carriage charges. We will also confirm the lead times for your order too.

Please check your Order Confirmation carefully and if anything is incorrect please inform us straight away.

I have received my proof - how do I confirm my order?

To confirm your order please contact us by email or return the Confirmation Form enclosed with the proof, stating the final quantities, colours, fabrics, delivery date required etc. You can also confirm initially by phone too if you like so we can be getting on with your order whilst we wait for your written confirmation to arrive.

Alternatively should you require any changes to your design please contact us immediately. Once we have completed the amendments another proof will be sent if required. Alterations are carried out free-of-charge unless there has been a change to the original brief.

Once my goods are despatched when do I need to pay?

We will invoice you when we despatch your goods. The invoice is sent out separately by Royal Mail.
Our payment terms are then 30 days.

How can I pay?

We accept cheques or payment by BACS. The BACS details are printed on the invoice.

Additional information regarding copyright
Please remember we reproduce photographs, artwork etc sent to us on the assumption that the photographer/artist has agreed their work can be used. The responsibility lies with the person ordering and not with Countryside Art Ltd.

All artwork drawn by our design team remains the copyright of Countryside Art Ltd. Should you want to reproduce the design in any way other than with our company please contact us regarding permission to purchase the copyright.

Back to top

 

Schools

How do I get started?

Please contact us so we can send out our free artwork kits for the products you want to design. Our kits make producing your artwork so much simpler. All the paper and instructions you need to produce the design are included in the kit – you can even send the artwork back to us in the same cardboard tube.

I have finished my artwork and it is ready to send off.

Please fill in the Provisional Order Form with quantities, fabric required, print colours, special requirements etc and return this with your artwork.

Please also choose whether you to use the 14 Working Day Service without a proof.

Do not forget to let us know if you want to receive a proof or if you want to bypass the proof stage in order to receive your order more quickly using our 14 Working Day Service. (Available for tea towels, notelets, jotter pads and low cost bags only; this service takes just under 21 days for your goods to be despatched. You do not receive a proof with this service. The 14 Working Day Service does not cost any extra).

However if you want to receive a proof then these are sent out approximately 7 – 10 days from receipt of artwork.

Do I need to send any money at this stage?

No, we will invoice you when the goods are dispatched.

Once we receive your initial order we will send out an Order Confirmation.

When we receive your artwork and order we will contact you with a written Order Confirmation stating the product/s ordered, the quantity, price and any artwork and carriage charges. We will also let you know the lead times for your order too.

Please check your Order Confirmation carefully and if anything is incorrect please inform us straight away.

I have received my proof – how do I confirm my order?

To confirm your order please contact us by email or return the Confirmation Form enclosed with the proof, stating the final quantities, colours, fabrics, delivery date required etc. You can also confirm initially by phone too if you like so we can be getting on with your order whilst we wait for your written confirmation to arrive.

Most items are then despatched approximately 21 days from receipt of your confirmed order with the exception of mugs which take approximately 28 days.

Alternatively should you require any changes to your design please contact us immediately. Once we have completed the amendments another proof will be sent if required.

Once my goods are despatched when do I need to pay?

We will invoice you when we despatch your goods. The invoice is sent out separately by Royal Mail. Our payment terms are then 30 days.

How can I pay?

We accept cheques or payment by BACS. The BACS details are printed on the invoice.

Can I re-order?

Repeat orders can be made at any time. Orders for less than the initial minimum order quantity (excluding garments) are subject £15.00 + vat small order charge. The minimum repeat order for single colour mugs and paper products plus mouse mats and book bags are 50 items and 25 items for all tea towels, fabric products, full colour cards, key rings, fridge magnets and calendars.

Back to top

 

Trade

I’m ready to submit my design what are your artwork specifications?

Please send digital files at no less that 300dpi at actual print size. We can accept pdf, jpg, tif and eps files plus Photoshop and Illustrator files. Please ensure any fonts are either raterised or converted to outlines or alternatively please include the font folder in PC format. If you want to send in another file format please call to discuss suitability. (Please note we have templates for all the products. Please contact us and we can email them to you).

How can I send my artwork?

If your file is under 7mb we can receive it by email otherwise many of our customers are using internet services such as You Send it or Drop Box for larger files. Alternatively a CD in the good old Royal Mail still does the job.

What are your lead times?

If you require an actual fabric sample this takes 14 – 21 days approximately from receipt of artwork. Despatch is then a further 21 – 28 days from confirmation of sample. There is a quicker route if you are prepared to forgo the fabric sample. Then we can turn the order around in approximately 28 days with an emailed visual only being sent before the actual print run. However for complicated colour jobs we do advise a sample if at all possible.

Once we receive your initial order we will send out an Order Confirmation.
We will send out an Order Confirmation in around 7- 10 days from receipt of your order confirming the sample date, lead times for despatch plus details of products required, delivery addresses etc.

Please check your Order Confirmation carefully and inform us if any changes are required at this stage.

Now I have received my emailed visual/sample and I am happy to go ahead –
how do I confirm my order?

Please contact us by email or return the Confirmation Form enclosed with the sample to confirm your order. You can also confirm initially by phone too if you like so we can be getting on with your order whilst we wait for your written confirmation to arrive.

Alternatively should you require any changes to your design please contact us immediately. Once we have completed the amendments another visual will be sent if required. Alterations are carried out free-of-charge unless there has been a change to the original brief.

Once my goods are despatched when do I need to pay?

An invoice is sent out when the goods are despatched. The invoice is sent out separately by Royal Mail. Our payment terms are then 30 days for repeat customers.

However if have not ordered from us before we will ask you to pay by pro-forma for the first order. The pro-forma invoice is normally sent out at the sample stage so you do not have to pay it until you have seen the sample. However we do ask for the pro-forma to be paid within 14 days and definitely before the goods are despatched (please remember to allow time for your payment to clear).

How can I pay?

We accept cheques or payment by BACS. The BACS details are printed on the invoice.

 

 

Back to top

 

 

Brochure and Sample Requests